Quality is one of the key considerations of many consumers’ buying decisions. In today’s business, total quality management (TQM) is vital in order to compete with others in the same industry or at least stay at the same level.
The idea of TQM still remains very much within the domain of larger organizations although it is gradually becoming more noticeable in smaller companies. The great thing about designing and building quality into systems and procedures for small companies is that when there are still relatively few companies employing these systems, the opportunity for developing and enhancing a reputation for quality is tremendous, and so are the poten¬tial benefits for putting the business ahead of its competitors. Many big companies state within their mission statement, the objective of becoming a 'first choice supplier', but there is absolutely no reason why a small company or a sole trader cannot employ quality system to achieve the same objective within its own local market.
Canterbury Accountancy – TQM can make your business a success
